KANSAS CITY, Mo., March 10, 2022 – Mylo, the digital agency who transformed insurance shopping for small business owners and individuals through its embedded insurance platform, has been selected as a 2022 CX-cellence Award winner. CXps, the expert community for forward-thinking customer experience (CX) professionals, launched the CX-cellence Awards in 2018 to honor organizations around the world who “create excellent experiences through their innovation and ideas.”
Mylo was honored for an innovative customer experience that began in 2015 when they pioneered the distribution strategy of embedding guided insurance shopping into the experiences of companies that business owners and individuals already know and trust. This allowed customers to find ideal solutions while closing on a home, starting a business, consulting a financial advisor and more.
Mylo’s cloud-based technology The Mind of Mylo™ now integrates with partner technologies in a wide range of industries to deliver personalized coverage recommendations, match needs with top-rated carriers who specialize in them and intelligently quote policies with the best combination of coverage and price. Customers receive the same personalized guidance whether they shop digitally or over the phone with expert advisors who are licensed in all 50 states.
The CX-cellence Awards honor winners for criteria that include innovation of their process, purposeful leadership, focus on a differentiated client experience, employee engagement, client connectedness and measurable outcomes. Mylo places a company-wide focus on CX that has resulted in their industry-leading Net Promoter Score (customer satisfaction score) and a Google Reviews rating of 4.9 (out of 5). They continually optimize their digital and agent experiences using analytics and customer feedback – with the goal of serving as every customer’s advocate.
“We’re focused on giving our customers the best possible advice and solutions whenever they need them,” said David Embry, Mylo CEO. “It’s gratifying to be honored with a CX-cellence Award for launching an insurance shopping experience that puts people first.”
This is Mylo’s second award in 2022, after taking home the exclusive Global Excellence Award in the category “2022’s Leaders in Digital Insurance Solutions – USA” from Acquisition International Magazine. Mylo received seven major awards in 2021 – including the InsurTech Innovation Award in the FinTech Breakthrough Awards, Agent for the Future by Liberty Mutual and Safeco and an Insurance Innovators Award by PropertyCasualty360 – as well as placement on the InsurTech100 by FinTech Global and Forbes’ 2021 Best Tech Startups list.
Mylo is a digital insurance shopping platform that seamlessly integrates into partner experiences to connect business owners and individuals with top-rated insurance products from multiple carriers, including business, small group benefits, home, auto, life and individual health. Backed by the world’s largest independent broker Lockton and global investor Guggenheim Partners, Mylo draws on 50+ years of Lockton insurance expertise to offer expert insurance recommendations online or in person with licensed agents. For more information, go to ChooseMylo.com.
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