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Lockton Companies receives award for business insurance customer satisfaction … again!

Here at Mylo, we’re always proud to be part of the world’s largest independent insurance broker. Here’s another reason why:

For the second year in a row, Lockton topped the charts and won the J.D. Power award for the highest customer satisfaction among commercial insurance brokers. (Which explains our 96% client retention rate that is way above the industry average of 85%.)

“We are honored that our clients once again expressed their confidence in the advice we provide,” said Ron Lockton, President and CEO. “Lockton’s aim is to continually add value to our clients’ businesses. We do this by developing a deep understanding of their strategic goals. This allows us to tailor solutions that best help them achieve their objectives.”

Lockton’s strategy aligns with the study’s key findings that clients place a high value on insurers’ understanding of their business needs and the variety of product offerings.

“Top-performing large commercial insurers have set themselves apart from the competition by offering a wider variety of coverage options and services to meet the specific risk needs of their customers,” said David Pieffer, P&C Insurance Practice Lead at J.D. Power.

The rankings are based on a comprehensive survey of risk professionals or employees who are members of their organization’s risk management team. Brokers like Lockton are ranked based on:

  • Quality of advice and guidance provided
  • Reasonableness of fees
  • Ease of renewal process
  • Effectiveness of risk control services
  • Variety of program offerings
  • Effectiveness of program review
  • Fair price for services
  • Billing and payment process
  • Claims service

Mylo is proud to bring our parent company’s focus on expert guidance and wide-ranging coverage options into the world of fast, friendly, convenient digital shopping.

We pride ourselves on understanding how we can help you protect what matters – whether health, business, home or auto. Chat with a licensed Mylo advisor or look around our site to learn more and get instant online quotes!

About Lockton

Lockton is a global professional services firm with 6,500 Associates who advise clients on protecting their people, property and reputations. Lockton has grown to become the world’s largest privately held, independent insurance broker by helping clients achieve their business objectives. For nine consecutive years, Business Insurance magazine has recognized Lockton as a "Best Place to Work in Insurance".

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power is headquartered in Costa Mesa, Calif., and has offices serving North/South America, Asia Pacific and Europe. J.D. Power is a portfolio company of XIO Group, a global alternative investments and private equity firm headquartered in London, and is led by its four founders: Athene Li, Joseph Pacini, Murphy Qiao and Carsten Geyer.

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